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Privacy Policy

Last Updated: May 30, 2026

ChangeCoinPay ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency exchange service at changecoinpay.com.

1. Information We Collect

1.1 Automatically Collected Information

• IP Address: We collect your IP address for security, fraud prevention, and analytics purposes.
• Browser Information: Browser type, version, and device information to optimize service delivery.
• Usage Data: Pages visited, time spent, and interaction patterns to improve user experience.
• Cookies: We use essential cookies for service functionality. See our Cookie Policy below.

1.2 Transaction Information

• Cryptocurrency Wallet Addresses: Source and destination wallet addresses you provide for exchanges.
• Transaction Amounts: Currency types and amounts involved in exchanges.
• Exchange Rates: Rates applied to your transactions.
• Order Status: Status and timestamps of your exchange orders.

1.3 Information We Do NOT Collect

• We do not collect or store personal identification information (name, email, phone number) unless you voluntarily provide it for customer support.
• We do not require KYC (Know Your Customer) verification for standard exchanges.
• We do not store private keys or have access to your wallets.

2. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To process and complete your cryptocurrency exchanges.
• Security & Fraud Prevention: To detect and prevent fraudulent transactions and abuse.
• Analytics: To analyze usage patterns and improve service quality.
• Legal Compliance: To comply with applicable laws and regulations.
• Customer Support: To respond to your inquiries and provide assistance.

3. Third-Party Services

We use the following third-party services:

• ChangeNOW API: Our exchange partner that processes cryptocurrency swaps. They may collect transaction data according to their own privacy policy.
• Cloudflare: For DDoS protection and CDN services. Cloudflare may collect IP addresses and request data.
• Google Analytics (if enabled): For website analytics and user behavior insights.

Each third-party service has its own privacy policy. We recommend reviewing their policies:

• ChangeNOW Privacy Policy: https://changenow.io/privacy-policy
• Cloudflare Privacy Policy: https://www.cloudflare.com/privacypolicy/

4. Data Retention

• Transaction Records: We retain transaction data for 90 days for dispute resolution and legal compliance.
• Log Files: Server logs are retained for 30 days for security monitoring.
• Analytics Data: Aggregated analytics data may be retained indefinitely but is anonymized.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All connections use SSL/TLS encryption (HTTPS).
• Secure Storage: Data is stored on secure servers with restricted access.
• No Password Storage: We do not store login credentials as we operate a no-account service.
• Regular Audits: We conduct security audits and updates regularly.

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookie Policy

We use the following types of cookies:

• Essential Cookies: Required for service functionality (e.g., order tracking, session management).
• Analytics Cookies: Optional cookies for usage analytics (can be disabled in your browser).

You can control cookies through your browser settings. Blocking essential cookies may affect service functionality.

7. Your Rights (GDPR & CCPA)

If you are in the EU/EEA or California, you have the following rights:

• Access: Request a copy of the data we hold about you.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your data (subject to legal retention requirements).
• Data Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your data for certain purposes.

To exercise these rights, contact us at: [email protected] or via Telegram.

8. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from minors. If you believe we have collected data from a minor, please contact us immediately.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses (SCCs)
• Privacy Shield Framework (if applicable)
• Adequate security measures

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by:

• Updating the "Last Updated" date at the top of this page
• Displaying a notice on our website for 30 days

Continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Telegram: @changecoinpay_bot
• Support Hours: 24/7

ChangeCoinPay
Instant No-KYC Cryptocurrency Exchange
changecoinpay.com